USD Brochure 2024 - Flipbook - Page 72
WEATHER
Weather in Western Europe can be unpredictable, resembling
the climate in England. We recommend carrying a small
umbrella year-round and checking the average temperatures
for your destination online to pack appropriate clothing and
footwear. Be prepared for evening sightseeing as well.
It is important to acknowledge that hotel assignments may differ
among bookings, and there is no guarantee that individuals
travelling together will be placed in the same hotel. Room
allocations will adhere to the primary booking arrangement.
FOOD
Our dining offerings include a continental breakfast
comprising an assortment of breads, cereals, juices, fruits,
hot beverages, and milk.
In the summer months, light attire complemented with
Passengers are provided the option to select from either
a jacket or sweater for cooler evenings is recommended.
Carry waterproof jackets or umbrellas for sudden downpours. vegetarian or non-vegetarian lunches and dinners, with Jain/
Halal choices available wherever feasible. To ensure we cater
Adding to your packing list, consider sun hats, cooling mist
to your dietary preferences, we kindly request passengers to
sprays, and sun protection creams for sunny days. Adequate
footwear for the planned itinerary is essential. Equip yourself communicate their meal preferences at the time of booking.
Furthermore, we encourage passengers to inform us of any
with travel adapters for charging electronic devices, owing
food allergies during the booking process. However, it’s
to varying socket standards abroad. You might also find it
important to note that we cannot guarantee special
beneficial to bring along a compact travel iron, hair-dryer,
accommodations for allergies or specific dietary requests,
or kettle, as not all hotels offer these amenities.
such as Halal or Jain meals. Passengers with severe food
allergies or strict dietary requirements are advised to make
LOST PROPERTY & THEFTS
suitable arrangements prior to embarking on their tour.
Passengers are responsible for their belongings’ safety.
Please be aware that tap water is the only beverage provided
If something is left behind, contact the relevant supplier
during meals. Our meals are typically presented in a pre-set
for assistance. In case of theft, promptly inform the tour
buffet style, and individual menu selections are not available.
representative and report the incident to local authorities for
In certain instances, meals are hosted at restaurants or hotels,
a police report or crime reference number. To minimize risks,
featuring a set menu served in buffet style, accompanied
avoid carrying unnecessary valuables and remain vigilant,
by tap water exclusively. Lunches are exclusively vegetarian
particularly in tourist areas susceptible to pickpockets.
and are served in outdoor settings at service stations or rest
Comprehensive travel insurance, including for EU citizens,
areas, where seating may be limited or unavailable. Lunch
is highly recommended. Please note that Star Tours cannot
retrieve lost items on behalf of passengers or transport property arrangements follow a picnic-style buffet format. On select
days, Star Tours may furnish packed lunches or dinners
across international borders, regardless of authorization.
tailored to the itinerary of a specific tour. Dinner services are
typically conducted within hotel or restaurant premises, within
WHEELCHAIRS
separate dining facilities. Please note that preferential seating
Star Tours does not provide specialist tours for the individuals
with mobility challenges, we make every effort to accommodate is not offered during mealtimes, and assigned seating applies.
In the unlikely event that Star Tours is unable to provide a
them to the best of our ability. Mobility aids such as walking
meal, passengers will receive an allocation of 9 Euros for
aids and manually collapsible wheelchairs can also be stored
lunch and 12 Euros for dinner during European coach tours.
in the baggage lockers; Bear in mind that they will need to
Kindly understand that we retain the right to amend meal
be collapsible. Electric wheelchairs cannot be stored on any
arrangements should unforeseen circumstances necessitate
of our coaches. The driver assists with loading and unloading
such changes.
the wheelchair, but passengers must be physically capable of
boarding and disembarking the coach independently.
CLOTHING & ACCESSORIES
EXCURSIONS
Please note that, due to high visitor volumes, waiting times
of up to 4 hours may occur. These waiting times are subject to
We do not accept seating requests for any reason, including
change at the discretion of management, particularly in cases
medical or personal needs. Seat assignments are primarily
based on booking numbers, with exceptions due to factors like of exceptional events, adverse weather conditions, high visitor
numbers or Force Majeure events. Access to excursions and
group size, coach capacity, safety regulations, logistics, and
monuments is contingent on the type of ticket purchased, and
other considerations. Specific seat guarantees are not
once you exit, re-entry is not permitted. Refunds will not be
provided, and seat assignments are subject to change, even
if communicated in writing or otherwise. Tour representatives issued in cases of restricted access due to inclement weather or
decisions by Public Authorities. Tickets are valid for immediate
will provide seat numbers only on the day of departure.
entry and cannot be reimbursed in cases of loss or theft.
Our sales team cannot take requests, nor can they give you a
Some excursions may limit access due to capacity constraints.
indication of your seat number. Families with children will not
be seated at the front of the coach, regardless of early bookings. The Eiffel Tower will have extensive queues as tickets cannot
be purchased in advance by us.
Passengers with different booking reference numbers who
wish to sit together must inform Star Tours during the booking
ADDITIONAL EXCURSIONS
process, this cannot be done at a later stage.
Our itineraries are thoughtfully designed to provide
comprehensive holiday experiences at competitive rates.
EARLY BIRD OFFERS
Occasionally, our tour representatives and drivers may offer
Early Bird Offers are contingent upon the inclusion of a
minimum deposit payment within your booking. It is essential optional excursions to enhance your journey. These excursions
to note that these offers are not applicable when a surcharge is are priced separately and must be paid in cash to the tour
levied on the listed brochure price or if there are modifications representative before departure. Passengers have the option
to decline these additional excursions, which are subject to
to the tour itinerary. Furthermore, Early Bird Offers are not
availability and logistical feasibility. We cannot guarantee
extended to infant travellers These offers cannot be utilised
their availability on every tour.
in conjunction with any other ongoing promotions or
voucher-based discounts.
In cases where an Early Bird offer incorporates complimentary PICK UP AND DROP OFF POINTS & TIMES
hotel accommodation, please consider the following conditions: Timings provided in our brochure and on our website are
Accommodations will meet a minimum 3-star standard and will for reference purposes. Some pick-up points may require a
supplement charge based on minimum passenger numbers.
be situated in Wembley or its vicinity. Hotel location may be
Passengers should arrive 15 minutes before departure, as
subject to change based on availability and logistics.
SEATING ALLOCATION
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latecomers must arrange their own transportation to catch
up with the group; refunds for missed connections are not
available. Return journeys from the continent typically arrive
in Dover between 20:00hrs and 21:00hrs. We then proceed to
the original London pick-up points, with an expected arrival
time between 22:45hrs and 01:00hrs +1.
These times are approximate and subject to change due to
traffic, border conditions, and road conditions.
DIETARY, ROOM ALLOCATION &
OTHER REQUESTS
When arranging holidays, Star Tours frequently collaborates
with intermediary agents, such as airlines, hotels, transport
companies, and other suppliers. Passengers with specific
requests related to services provided by these intermediaries,
such as rooming preferences, seating requests, or special meal
requests, should inform Star Tours at the time of booking.
We will make every effort to communicate these requests to the
relevant intermediary. However, it’s important to understand
that Star Tours cannot guarantee the fulfillment of these
requests, and passengers should independently confirm their
requests with the respective intermediary before departure.
FARAWAY TOURS
Our Faraway Tours are facilitated by local ground operators
who manage all details within various destinations. Typically,
these tours can proceed with as few as two to four confirmed
travellers, potentially without the presence of a dedicated
group or tour representative. Instead, you will have local
contacts available for emergencies and inquiries during your
tour. These local ground agents will not be continuously
present with your group. While most sightseeing excursions
will be guided by local agents, you may also have free time
to explore destinations independently. Seat allocation is not
assigned on these tours; passengers will be accommodated
within the vehicle based on available seats. Sightseeing tours
may involve passengers from groups not booked through
Star Tours. Meals will be provided at select restaurants or
during excursions, with restaurants conveniently located
within walking distance from your hotels. Passengers will
have flexibility in attending meals at their leisure.
CUSTOMS & IMMIGRATION DELAYS/
ENQUIRIES
Star Tours cannot assume responsibility if passengers encounter
delays or are detained by government departments such as
the Police, Customs, Immigration, or other authorities in the
destination country.
ATOL
We comply with the Package Travel, Package Holidays, and
Package Travel Regulations 2018, ensuring financial security
for your payments and repatriation in case of our insolvency.
Our air holiday packages and flights are ATOL protected by the
Civil Aviation Authority (ATOL number 5639). Please review our
booking conditions for details. Note that ATOL protection will
not cover all the services in this brochure; inquire for specifics.
ABTA
As an ABTA member (membership number W8770), we assist
travellers in optimizing their journeys and provide support in
unforeseen situations, like refunds and repatriation in case of
insolvency. Our service aligns with ABTA’s Code of Conduct, and
we offer ABTA’s dispute resolution scheme, approved by the
Chartered Trading Standards Institute. If we can’t resolve
your issue, visit www.abta.com for an easy resolution
process. More info on the Code and dispute resolution can be
found at www.abta.com
ABTA No.W8770
