USD Brochure 2025 - Flipbook - Page 74
How toBOOK
In order to make a booking for your holiday you are required to complete
a booking form (attached herewith) and also on our website at www.startours.co.uk.
Follow our step by step instructions on how to book for a hassle-freebooking experience.
Star Tours Bank Account Details
FIVE WAYS TO MAKE A BOOKING:
1. VISIT A STAR TOURS OFFICE
Step 1: Complete a booking form and sign it.
Step 2: Handover the booking form to our reservations team along with your method of payment
(Cheque payable to Star Tours Ltd / Cash / Credit / Debit card).
2. BOOK ONLINE
Step
Step
Step
Step
1:
2:
3:
4:
Visit www.startours.co.uk
Select desired tour and departure date.
Follow step by step instructions and 昀椀nally enter your payment.
Receive a 昀椀nal con昀椀rmation within 24 hours of booking.
3. EMAIL A BOOKING FORM
Step 1: Download and complete a booking form available from www.startours.co.uk
Step 2: Email the booking form as an attachment to info@star.tours
4. POST A BOOKING FORM
Step 1: Complete a booking form and sign it.
Step 2: Post a booking form into Star Tours along with your method of payment (Cheque payable to Star Tours Ltd /
Credit / Debit card details on the form), mentioning your credit / debit card details in the space provided.
5. SEND A BOOKING FORM AND PAY ON-LINE OR VIA BANK TRANSFER
Step 1: Complete a booking form and sign it.
Step 2: Email or post the booking form to us, in order to receive your booking reference number.
Step 3: Arrange for a bank transfer, by visiting any Barclays Bank and depositing the money into our account via
on-line / telephone banking, use your booking number as your payment reference when you initiate the transfer.
Step 4: Within 24hours you will receive your 昀椀nal con昀椀rmation by email.
NOTE: Do not transfer funds without a booking reference as this will cause delays. Early bird offers can only be
availed once a booking has been confirmed, and a deposit payment has been made. Once your booking has been
processed you will receive a confirmation invoice via email and visa letter (if required). Visa letters can only be sent
out once a booking is confirmed. For bookings received more than 4 weeks prior to departure a non-refundable
deposit amount of 25% (of the tour cost) will be required for coach tours. For all other tour types, a non-refundable
deposit of 40% (of the tour cost) will be required at the time of booking. For bookings received less than 4 weeks
prior to the departure of the tour, full payment will be required at the time of the booking.
US DOLLAR ACCOUNT
Bank
BANK OF AMERICA
Account Name
STAR TOURS USA INC.
Account Number
334041856576
Routing Number
061000052
Swift Number
BOFAUS3N
GBP ACCOUNT
Bank Name
BARCLAYS BANK
Account Name
STAR TOURS LTD
Account Number
53259692
Sort Code
20 99 58
IBAN Number
GB88 BARC 2099 5853 2596 92
Swift Number
BARC GB 22
EURO ACCOUNT
Bank
BARCLAYS BANK
Account Name
STAR TOURS LTD
Account Number
85307655
IBAN Number
GB86 BARC 2099 5885 3076 55
Swift Number
BARC GB 22
Terms and CONDITIONS
1. CONTRACT
1.1 AGREEMENT TO TERMS AND BOOKING FEE: By utilising our services or booking with us,
you are agree to abide by all our terms and conditions and general provisions. You are required to pay a fixed, non-refundable fee to secure your booking. These terms are governed
by English law and fall under the jurisdiction of English courts. However, if you prefer, you
may choose the law and jurisdiction of Scotland or Northern Ireland.
1.2 BOOKING SPECIFICS
1.2 (a) DEPOSIT: All deposits paid are non-refundable.
1.2 (b) MINOR PASSENGERS: Minors cannot travel unaccompanied. They must be accompanied
by an adult over 18 or a legal guardian. When a minor travels without a parent but with a legal
guardian or another family member, a child travel consent letter must be carried throughout
the tour.
1.2 (c) Travel Agent Bookings: If a travel agent makes a booking, the agent will retain your
non-refundable deposit and other payments until Star Tours issues a booking confirmation
or invoice.
1.2 (d) Payment Methods for Imminent Tours: If a tour is scheduled to commence within 14
days, payments can only be made via card or cash. Bank transfers and cheques will not be
accepted.
1.3 CONTRACT FORMATION: A legally binding contract exist when you book with Star Tours
or utilise any of our services.
1.4 BAGGAGE POLICY: Each passenger is permitted to bring one bag with a maximum
weight of 23 kg and dimensions not exceeding 90 x 75 x 43 cm. Additional baggage will be
accommodated based on available space and may incur extra charges.
1.5 SUPPLIERS’ TERMS AND CONDITIONS: The service providers we partner with, including
accommodation and transportation services, have their own terms and conditions. These
govern your relationship with the provider and may limit or exclude the provider’s liability to
you. Copies of these terms can be obtained from our offices or from the respective suppliers.
1.6 SEATING ARRANGEMENT
1.6 (a) SEAT ALLOCATION: We reserve the right to allocate and change seat assignments at
any time, including after boarding has begun. No seat requests will be considered.
1.6 (b) FRONT SEATS: Front seats may be available for purchase on selected tours, but only
in pairs and based on availability. Single passengers and children are not eligible to book
front seats. If the front seats are unavailable on a rescheduled tour, the supplemental fee will
be refunded without any other compensatory payment.
1.7 GROUP BOOKINGS: To travel with specific individuals on a tour, ensure all bookings are
consolidated under a single booking reference and share the same pickup point.
1.8 VARIATION IN AMENITIES: Please note that the facilities in coaches, accommodations,
and other services may vary for everyone, even if they are participating in the same tour or
staying in the same hotel.
1.9 CHILD CAR SEATS: Children under 11 years of age or shorter than 135 cm must use a
child car seat. It is your responsibility to provide the car seat. Failure to provide a suitable car
seat may result in denied boarding, in adherence to the laws of the countries being visited.
2. WHAT YOU PAY & WHEN
2.1 PAYMENT SCHEDULE: Upon confirmation of your tour, the outstanding balance must be
settled according to the timeline provided below. Payment must be fully cleared in our
account by the specified due dates. The initial deposit is calculated based on the total tour
cost without any discounts or offers applied:
Holiday Type
Deposit
Balance Due
Coach Tours
25% of holiday cost
4 Weeks prior
One Day Tours
100% of holiday cost
At the time of booking
Flight Tours & FIT Tours
40% of holiday cost
6 Weeks prior
2.2 BOOKING AFTER BALANCE DUE DATE: Should you book a holiday after the balance due
date has passed, the total holiday cost must be paid immediately at the time of booking.
2.3 ONLINE BOOKING CONFIRMATION: Making a payment online does not guarantee your
booking. Your booking is considered confirmed only after we issue a final booking confirmation. We will refund the full amount paid if we cannot confirm your services due to lack
of availability. Refunds may take up to two weeks to process, and we are not liable for any
interest, surcharges, or fees you may incur due to the refund delay.
2.4 ROOM ALLOCATION AND OCCUPANCY: The prices are based on two or three adults sharing
a room, with a maximum occupancy of three adults, excluding infants. We reserve the right
to allocate rooms differently, including the option to use split rooms. While we guarantee
accommodation for three individuals, the exact bed configuration is not guaranteed for triple
rooms. Note that triple rooms in the UK and Europe are often very small. Single travellers will
incur a single traveller supplement.
2.5 EARLY BIRD OFFER EXCLUSIONS AND MODIFICATIONS: Early Bird Offers do not apply to
infants aged 0-23 months. The infant fare covers only a seat for coach holidays, without any
additional amenities. Additionally, the Early Bird Offer will not be available for bookings
opting for flight reductions and will be rescinded if any changes are made to a booking.
2.6 BALANCE PAYMENT RESPONSIBILITY AND VISA PROCESSING: You are responsible for
remembering to pay the remaining balance by the due date, irrespective of visa processing
status. Failure to do so will result in the cancellation of your booking and forfeiture of your
deposit. Late payments will incur a fee of $10 per person.
2.7 PROMOTIONAL OFFERS: Early Bird and other web-only promotional discounts are valid
only with confirmed bookings and the corresponding deposit payment. We reserve the right
to withdraw these offers at any time.
2.8 INVOICE AND DOCUMENT ACCURACY: You must review the confirmation invoice and
other documents provided by Star Tours for accuracy. If you find any errors or inaccuracies,
report them immediately to Star Tours or your travel agent, as corrections might not be
possible later.
3. YOUR HOLIDAY PRICE
3.1 PRICING AND ADJUSTMENTS: Your holiday’s cost is as indicated on our website or in
your booking invoice, aside from potential errors. Although we hold the right to modify the
prices at any moment, these alterations will not officially affect the bookings we have already
acknowledged.
However, after the confirmation of your booking, there might be a change in the holiday
price due to fluctuations in:
(a) Transportation expenses, which encompass fuel price variations
(b) Government-imposed dues, taxes, or other fees like landing or port charges
(c) Current exchange rates affecting your holiday package
(d) A notable increase in any component of the tour, such as accommodation, entry fees, flights
or meals.
We maintain the right to correct any pricing errors on our platforms and reservations made
at an incorrect price.
3.2 SIGNIFICANT PRICE INCREASES: If the holiday price increases by more than 10%, you
have the option to cancel your booking and receive a full refund. To do this, you must notify
us within seven days of receiving the notification of the price increase, and we will refund the
total amount paid to us for your booking.
3.3 APPLICABILITY OF OFFERS AND DISCOUNTS: Early Bird offers and other discounts are
valid when both the land arrangements and flight components of the tour align with the initially
quoted tour price, without the addition of any surcharges for flights or hotels. These discounts
are available for unmodified tours and can be withdrawn at any time without notice.
3.4 BREAKDOWN OF COSTS: We are not obligated to provide a detailed breakdown of the
individual costs involved in your holiday package.
3.5 REFUND POLICY FOR CANCELLED OR RESTRICTED EXCURSIONS: In cases where excursions
are cancelled or restricted due to unforeseen circumstances including national or public holidays in
the destination country, we will offer clients a refund equal to the difference between the ticket price
74 Call us 24 hours: 1 866 867 2620 | Book Online: www.star.tours
and our contracted rate. This applies even when the child fare was adjusted to meet room
requirements; refunds will be based on the child’s true age. Infants and children may
sometimes be ineligible for this refund.
3.6 DYNAMIC PRICING POLICY: Star Tours employs a dynamic pricing policy, meaning that
tour prices may fluctuate due to various factors including service availability or the addition
of new services. The price confirmed at the time of your booking is final; we cannot adjust
it to match any previously seen prices. Please note that our website will always display the
most current pricing, as brochures may be published several months in advance and may not
reflect the latest updates.
4. IF YOU CHANGE YOUR BOOKING
4.1 For Coach Tours, the following amendments can be facilitated given that a written
notification is received within the timelines mentioned below:
Amendment/Change More than 30 days 29-14 days
13-8 days
7-2 days
for Coach Tours Only before departure before departure before departure before departure
Name Change
$ 35 per person $ 65 per person $ 100 per person $ 130 per person
Tour Date Change $ 35 per person
Tour Upgrade
Free
(Longer Tour)
Tour Downgrade
$ 35 per person*
(Shorter Tour)*
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
*Note: When downgrading a tour, the payment must be settled in full at the time of the
alteration, treating it as a final modification. Downgrades are limited to a three-day tour
option and are non-negotiable beyond this. This option is not extended to tours spanning
2 days or fewer, UK Tours, or services from our affiliate partners.
4.2 The cancellation policies for One Day tours managed by Star Tours Ltd align with those stated
in Clause 5.1 pertaining to Coach Tours. Modifications to name or date can be availed up to 7 days
before departure upon presenting a written notice; this will incur an administrative charge of
£15/$25 per person.
4.3 A cap of two amendments per booking has been established. The fee structure will be
employed for each change, subject to approval. Regrettably, requests exceeding two alterations
cannot be taken.
4.4 In the event you want to substitute a passenger post confirmation, Star Tours is not to find
a substitute for the departing member.
4.5 Altering and then reverting to the initial booking will be perceived as change(s), for
which no refunds, discounts or compensations can be pursued.
4.6 All passengers in a booking, including those in conjunction with bookings, must adhere
to the same pickup and drop-off locations. Changes to these locations can be requested up to
10 days before departure (21 days for bank and national holidays), subject to our approval.
Note that changes within 10 days of departure may not be accommodated. If the change
can be made, then a $20 per person administrative fee will be applied. Pickup and drop-off
locations will be confirmed 24 hours before departure based on availability.
4.7 For Flight Tours and FIT Tours, any amendments including name or date changes made
more than 6 weeks prior to the departure date will incur a fee of £100 per person. Within 6
weeks of the departure, no changes can be made. These amendments will also be governed by
the cancellation policies stated in clause 5.1 of these guidelines. Please note that changes cannot
be made to bookings where flight tickets have been issued for visa purposes.
4.8 Please be advised that any alterations will nullify previously applied discounts, offers, or
deals rendered at the initial booking stage.
NOTE: Certain travel arrangements (such as Apex / No-frills airline tickets) may be immune to
changes post-reservation, potentially triggering a cancellation charge of up to 100% for that
segment or the entirety of the arrangements.
