USD Brochure 2024 - Flipbook - Page 82
HOW TO BOOK
In order to make a booking for your holiday you are required to complete a booking form,
which can be downlaoded on our website at www.startours.co.uk
Follow our step by step instructions on how to book for a hassle-freebooking experience.
WAYS TO MAKE A BOOKING:
Star Tours Bank Account Details
1 VISIT A STAR TOURS OFFICE
US DOLLAR ACCOUNT
Step 1: Complete a booking form and sign it.
Step 2: Handover the booking form to our reservations team along with
your method of payment (Cheque payable to Star Tours Ltd/Cash/Credit/Debit card).
2 BOOK ONLINE
Step 1: Visit www.startours.co.uk
Step 2: Select desired tour and departure date.
Step 3: Follow step by step instructions and 昀椀nally enter your payment.
Step 4: Receive a 昀椀nal con昀椀rmation within 24 hours of booking.
Bank
BANK OF AMERICA
Account Name
Star Tours USA Inc.
Account Number 334041856576
3 EMAIL/POST A BOOKING FORM
Step 1: Download and complete a booking form available from www.startours.co.uk or Scan QR Code below
Step 2: Email the booking form as an attachment to usa@star.tours or post it to us along with your payment
Routing Number
061000052
Swift Number
BOFAUS3N
GBP ACCOUNT
method (Cheques should be made payable to “Star Tours USA Inc” or 昀椀ll in the Credit/Debit card details on the
form). You can pay by bank transfer by visiting any Bank of America and depositing the money into our account
or via online/telephone banking; we will provide you with a booking reference number as your payment reference
when you initiate the transfer.
Step 3: Within 24 hours, you will receive your 昀椀nal con昀椀rmation by email.
Bank Name
BARCLAYS BANK
Account Name
STAR TOURS LTD
Account Number 53259692
NOTE: Do not transfer funds without a booking reference, as this will cause delays. Early bird offers can only be availed
once a booking has been con昀椀rmed and a deposit payment has been made. Once your booking has been processed,
you will receive a con昀椀rmation invoice via email and a visa letter (if required). Visa letters can only be sent out once a
booking is con昀椀rmed. For bookings received more than four weeks before departure, a non-refundable deposit of 25%
(of the tour cost) will be required for coach tours. A non-refundable deposit of 40% (of the tour cost) will be required
for all other tour types when booking. For bookings received less than four weeks before the departure of the tour,
full payment will be required at the time of the booking.
Sort Code
20 99 58
IBAN Number
GB88 BARC 2099 5853 2596 92
Swift Number
BARC GB 22
TERMS AND CONDITIONS
1. CONTRACT
1.1 AGREEMENT TO TERMS AND BOOKING FEE: By utilising our services or booking with
us, you are agree to abide by all our terms and conditions and general provisions. You
are required to pay a 昀椀xed, non-refundable fee to secure your booking. These terms
are governed by English law and fall under the jurisdiction of English courts. However,
if you prefer, you may choose the law and jurisdiction of Scotland or Northern Ireland.
1.2 BOOKING SPECIFICS
1.2 (a) DEPOSIT: All deposits paid are non-refundable.
1.2 (b) MINOR PASSENGERS: Minors cannot travel unaccompanied. They must be
accompanied by an adult over 18 or a legal guardian. When a minor travels without
a parent but with a legal guardian or another family member, a child travel consent
letter must be carried throughout the tour.
1.2 (c) Travel Agent Bookings: If a travel agent makes a booking, the agent will retain
your non-refundable deposit and other payments until Star Tours issues a booking
con昀椀rmation or invoice.
1.2 (d) Payment Methods for Imminent Tours: If a tour is scheduled to commence
within 14 days, payments can only be made via card or cash. Bank transfers and
cheques will not be accepted.
1.3 CONTRACT FORMATION: A legally binding contract exist when you book with Star
Tours or utilise any of our services.
1.4 BAGGAGE POLICY: Each passenger is permitted to bring one bag with a maximum
weight of 23 kg and dimensions not exceeding 90 x 75 x 43 cm. Additional baggage
will be accommodated based on available space and may incur extra charges.
1.5 SUPPLIERS’ TERMS AND CONDITIONS: The service providers we partner with,
including accommodation and transportation services, have their own terms and
conditions. These govern your relationship with the provider and may limit or exclude
the provider’s liability to you. Copies of these terms can be obtained from our of昀椀ces
or from the respective suppliers.
1.6 SEATING ARRANGEMENT
1.6 (a) SEAT ALLOCATION: We reserve the right to allocate and change seat assignments
at any time, including after boarding has begun. No seat requests will be considered.
1.6 (b) FRONT SEATS: Front seats may be available for purchase on selected tours, but
only in pairs and based on availability. Single passengers and children are not eligible
to book front seats. If the front seats are unavailable on a rescheduled tour, the
supplemental fee will be refunded without any other compensatory payment.
1.7 GROUP BOOKINGS: To travel with speci昀椀c individuals on a tour, ensure all bookings
are consolidated under a single booking reference and share the same pickup point.
1.8 VARIATION IN AMENITIES: Please note that the facilities in coaches, accommodations
and other services may vary for everyone, even if they are participating in the same tour
or staying in the same hotel.
1.9 CHILD CAR SEATS: Children under 11 years of age or shorter than 135 cm must
use a child car seat. It is your responsibility to provide the car seat. Failure to provide
a suitable car seat may result in denied boarding, in adherence to the laws of the
countries being visited.
2. WHAT YOU PAY & WHEN
2.1 PAYMENT SCHEDULE: Upon con昀椀rmation of your tour, the outstanding balance
must be settled according to the timeline provided below. Payment must be fully
cleared in our account by the speci昀椀ed due dates. The initial deposit is calculated
based on the total tour cost without any discounts or offers applied:
Holiday Type
Deposit
Balance Due
Coach Tours
25% of holiday cost
4 Weeks prior
One Day Tours
100% of holiday cost
At the time of booking
Flight Tours & FIT Tours
40% of holiday cost
6 Weeks prior
2.2 ONLINE BOOKING CONFIRMATION: Paying online does not guarantee your booking.
Your booking is considered con昀椀rmed after we issue a 昀椀nal booking con昀椀rmation. We
will refund the total amount paid if we cannot con昀椀rm your services due to lack of
availability. Refunds may take up to two weeks to process, and we are not liable for any
interest, surcharges, or fees you may incur due to the refund delay.
2.3 ROOM ALLOCATION AND OCCUPANCY: The prices are based on two or three adults
sharing a room, with a maximum occupancy of three adults, excluding infants. We
reserve the right to allocate rooms differently, including the option to use split rooms.
While we guarantee three-person accommodation, the exact bed con昀椀guration is not
guaranteed for triple rooms. Note that triple rooms in the UK and Europe are often
small. Single travellers will incur a single traveller supplement.
82
*Note: When downgrading a tour, the payment must be settled in full at the time of
the change, treating it as a 昀椀nal modi昀椀cation. Downgrades are limited to a three-day
tour option only. This option is not extended to tours spanning two days or less, UK
Tours, or services from our af昀椀liate partners.
4.2 The cancellation policies for One Day tours align with those stated in Clause 5.1.
Modi昀椀cations to name or date change for one day tours is possible upon presenting
a written notice at least 7 days before travel; this will incur an administrative charge
of £15/$25 per person.
4.3 A cap of two amendments per booking is allowed. The fee structure will be
employed for each change, subject to approval.
4.4 Altering and then reverting to the initial booking will be perceived as change(s),
for which no refunds, discounts or compensations can be pursued.
4.5 All passengers in a booking, including those in conjunction with bookings, must adhere
to the same pickup and drop-off locations. Changes to these locations can be requested
up to 10 days before departure (21 days for bank and national holidays), subject to our
approval. Note that changes within ten days of departure will not be accommodated. If the
change can be made, a $20 per person administrative fee will be applied. Pickup and dropoff locations will be con昀椀rmed 24 hours before departure based on availability.
3. YOUR HOLIDAY PRICE
4.6 For Flight Tours and FIT Tours, any amendments, including name or date changes made
3.1 PRICING AND ADJUSTMENTS: Aside from potential errors, your holiday’s cost is
more than six weeks before the departure date, will incur a fee of £100 per person. Within
indicated on our website or in your booking invoice. Although we hold the right to
six weeks of the departure, no changes can be made. These amendments will also be
modify the prices at any moment, these alterations will not of昀椀cially affect bookings governed by the cancellation policies stated in clause 5.1 of these guidelines. Please note
that are allready con昀椀rmed. However, after the con昀椀rmation of your booking, there that changes cannot be made to bookings where 昀氀ight tickets have been issued for visa
purposes.
might be a change in the holiday price due to 昀氀uctuations in:
4.7 Please be advised that any alterations will nullify previously applied discounts, offers, or
(a) Transportation expenses, which encompass fuel price variations
deals rendered at the initial booking stage.
(b) Government-imposed dues, taxes, or other fees like landing or port charges
NOTE: Certain travel arrangements (such as Apex/No-frills airline tickets) may be immune
(c) Current exchange rates affecting your holiday package
(d) A notable increase in any component of the tour, such as accommodation, entry to changes post-reservation, potentially triggering a cancellation charge of up to 100% for
that segment or the entirety of the arrangements.
fees, 昀氀ights or meals. We maintain the right to correct any pricing errors on our
5. IF YOU CANCEL YOUR HOLIDAY
platforms and reservations made at an incorrect price.
5.1 NOTIFICATION OF CANCELLATION: Should you or a party member decide to cancel
3.2 SIGNIFICANT PRICE INCREASES: If the holiday price increases by more than 10%,
the holiday, the primary contact must formally notify us or the travel agent where the
you can cancel your booking and receive a full refund. To do this, you must notify
booking was made in writing.
us within seven days of receiving the noti昀椀cation of the price increase, and we will
5.2 CANCELLATION CHARGES: Upon your noti昀椀cation of cancellation, we will apply
refund the total amount paid to us for your booking.
3.3 APPLICABILITY OF OFFERS AND DISCOUNTS: Early Bird offers and other discounts the cancellation fees as stipulated in the table. These fees are determined based on
are valid when both the land arrangements and 昀氀ight components of the tour align the timing of your written noti昀椀cation. This policy holds under various circumstances,
including but not limited to:
with the initially quoted tour price, without the addition of any surcharges for 昀氀ights a) Non-compliance with the outlined payment schedule for the tour
or hotels. These discounts are available for unmodi昀椀ed tours and can be withdrawn
b) Visa denials for any of the countries included in the tour itinerary
anytime without notice.
c) Inability to travel for various reasons such as medical conditions, death, or jury
3.4 BREAKDOWN OF COSTS: We are not obligated to provide a detailed breakdown of service (contact us for a comprehensive list).
the individual costs involved in your holiday package.
3.5 REFUND POLICY FOR CANCELLED OR RESTRICTED EXCURSIONS: In cases where exNotice Given for
Coach Tours
Other Tours
cursions are cancelled or restricted, including national or public holidays, we will offer
Cancellation
a refund equal to the the ticket price at our contracted rate. Infants and children may
sometimes be ineligible for this refund.
More than 28 Days
25% of total holiday cost
40% of total holiday cost
3.6 DYNAMIC PRICING POLICY: Star Tours employs a dynamic pricing policy, meaning
27 - 14 Days
50% of total holiday cost
75% of total holiday cost
that tour prices may 昀氀uctuate due to various factors, including service availability,
demand or the addition of new services. The price quoted at the time of your booking
13 - 7 Days
75% of total holiday cost
90% of total holiday cost
is 昀椀nal; we cannot adjust it to match any previous prices. Please note that our website
will always display the most current pricing, as brochures may be published several
100% of total holiday cost
100% of total holiday cost
6 Days or Less
months in advance and may not re昀氀ect the latest updates.
2.4 EARLY BIRD OFFER EXCLUSIONS AND MODIFICATIONS: Early Bird Offers do not
apply to infants aged 0-23 months. The infant fare covers only a seat for coach/昀氀ight
holidays without any additional amenities. Additionally, the Early Bird Offer will not be
available for bookings opting for 昀氀ight reductions and will be rescinded if any changes
are made to a booking.
2.5 BALANCE PAYMENT RESPONSIBILITY AND VISA PROCESSING: You must remember to
pay the remaining balance by the due date, irrespective of visa processing status. Failure
to do so will result in the cancellation of your booking and forfeiture of your deposit.
Late payments will incur a fee.
2.6 PROMOTIONAL OFFERS: Early Bird and other web-only promotional discounts are
valid only with con昀椀rmed bookings and the corresponding deposit payment. We reserve
the right to withdraw these offers at any time.
2.7 INVOICE AND DOCUMENT ACCURACY: You must review the con昀椀rmation invoice and
other documents provided by Star Tours for accuracy. If you 昀椀nd any errors or inaccuracies, report them immediately to Star Tours or your travel agent, as corrections might
not be possible later or may incur a fee.
4. IF YOU CHANGE YOUR BOOKING
4.1 For Coach Tours, the following amendments can be facilitated given that written
noti昀椀cation is received within the timelines mentioned below:
Amendment/
More than 30
Change for Coach days before
Tours Only
departure
Name Change
Free
Tour Downgrade $ 35 per person*
(Shorter Tour)*
Call us 24 hours: 1 866 867 2620 | Book Online: www.star.tours
13-8 days
before
departure
7-2 days
before
departure
$ 35 per person $70 per person $105 per person $135 per person
Tour Date Change $ 35 per person
Tour Upgrade
(Longer Tour)
29-14 days
before
departure
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
Please note that the percentages in the cancellation charge table represent a portion
of the total holiday price, excluding any insurance premium or additional charges;
these may still require full payment (examples include but are not limited to visa
charges, courier fees, and postal charges).
5.3 REBOOKING FOLLOWING A CANCELLATION: If you choose to cancel a holiday
and then rebook, the terms stipulated in the cancellation section of these booking
conditions will be applied.
6. BOOKINGS MADE ONLINE
6.1 PROVISIONAL BOOKINGS: Bookings initiated through our web portal are provisional
until we con昀椀rm them by issuing a 昀椀nal con昀椀rmation invoice. Please note that a payment
made at the booking time does not guarantee booking con昀椀rmation.
6.2 BOOKING REVIEW AND ACCURACY CHECK: Star Tours reserves the right to review
all online bookings for accuracy before con昀椀rming the requested services. If any part
of your booking, violates our terms and conditions or published information, we may
decline the booking. In such cases, we will contact you to address the discrepancies,
