USA 2023 Brochure G - Flipbook - Page 68
H O W TO BOOK
In order to make a booking for your holiday you are required to complete a booking form (attached herewith)
and also on our website at www.star.tours. Follow our step by step instructions on how to book for a hassle–free
booking experience.
STAR TOURS BANK ACCOUNT DETAILS
US DOLLAR ACCOUNT
Bank
BANK OF AMERICA
Account Name
FIVE WAYS TO MAKE A BOOKING:
1. VISIT A STAR TOURS OFFICE
3. EMAIL A BOOKING FORM
STAR TOURS USA INC.
Account Number
334041856576
Step 1: Complete a booking form and sign it.
Step 2: Handover the booking form to our reservations
team along with your method of payment (Cheque
payable to Star Tours Ltd / Cash / Credit / Debit card).
Step 1: Download and complete a booking form
available from www.star.tours
Step 2: Email the booking form as an attachment to
info@star.tours
Routing Number
061000052
Swift Number
BOFAUS3N
2. BOOK ONLINE
4. POST A BOOKING FORM
Bank Name
BARCLAYS BANK
Step 1: Visit www.star.tours
Step 2: Select desired tour and departure date.
Step 3: Follow step by step instructions and finally
enter your payment.
Step 4: Receive a final confirmation within 24 hours
of booking.
Step 1: Complete a booking form and sign it.
Step 2: Post a booking form into Star Tours along
with your method of payment (Cheque payable to
Star Tours Ltd / credit / debit card details on the form),
mentioning your credit / debit card details in the
space provided.
Account Name
STAR TOURS LTD
Account Number
53259692
Sort Code
20 99 58
IBAN Number
GB88 BARC 2099 5853 2596 92
Swift Number
BARC GB 22
5. SEND A BOOKING FORM AND PAY ON-LINE OR VIA BANK TRANSFER
Step 1: Complete a booking form and sign it.
Step 2: Email or post the booking form to us, in order to receive your booking reference number.
Step 3: Arrange for a bank transfer, by visiting any Barclays Bank and depositing the money into our account via
on-line / telephone banking, use your booking number as your payment reference when you initiate the transfer.
Step 4: Within 24hours you will receive your final confirmation by email.
NOTE: Do not transfer funds without a booking reference as this will cause delays. Early bird offers can only be
availed once a booking has been confirmed, and a deposit payment has been made. Once your booking has been
processed you will receive a confirmation invoice via email and visa letter (if required). Visa letters can only be sent
out once a booking is confirmed. For bookings received more than 4 weeks prior to departure a non-refundable
deposit amount of 25% (of the tour cost) will be required for coach tours. For all other tour types, a non-refundable
deposit of 40% (of the tour cost) will be required at the time of booking. For bookings received less than 4 weeks
prior to the departure of the tour, full payment will be required at the time of the booking.
GBP ACCOUNT
EURO ACCOUNT
Bank
BARCLAYS BANK
Account Name
STAR TOURS LTD
Account Number
85307655
IBAN Number
GB86 BARC 2099 5885 3076 55
Swift Number
BARC GB 22
TE R M S A N D CON D I TI O N S
1. CONTRACT
1.1 When making a booking or using our service, you accept all our terms & conditions and general
information; and pay a fixed amount to secure your services, which is non-refundable. The terms and
conditions set out will be governed by English law and the jurisdiction of the English Courts. You may,
however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.
1.2 (a) All deposits paid are non-refundable.
1.2 (b) Minors cannot travel on their own. All bookings must have a legal guardian or adult over the
age of 18 unless where dictated by law. When a child travels without a parent and with a legal guardian
or another family member, a child travel consent letter must be provided and carried with you on tour.
1.2 (c) If you book through a travel agent, the travel agent will hold your non-refundable deposit
and any other payments until Star Tours sends a confirmation of booking or invoice.
1.2 (d) Bank Transfers and cheques will not be accepted if the tour is within 14 days of travel.
All payments within 14 days must be paid by Card or Cash.
1.3 A binding contract exists when you book with Star Tours or use our services.
1.4 The maximum baggage weight allowed on our Tours is not to exceed 20 Kg and not exceed
dimensions of 90 x 75 x 43 cm / 35.5 x 29.5 x 16 ins. Only one bag is allowed per passenger; any
subsequent bags will be subject to space on the mode of transport, along with excess baggage charges.
1.5 Our suppliers (such as accommodation or transport providers) have their booking or carriage conditions.
These conditions bind you and the supplier as your contract will be direct with the supplier. Some of these
conditions may limit or remove the relevant transport provider’s or other supplier’s liability to you. You can
get copies of such conditions from our offices or the offices of the applicable supplier.
1.6 (a) All our tours operate with pre-allocated seating; we reserve the right to assign or reassign
seats at any time, even after boarding the mode of transportation. Any indication of your seating is
for reference only and is subject to change at any time. Star Tours Ltd or its carriers take no seating
requests under any circumstances.
1.6 (b) On limited tours, front seats may be purchased, subject to availability. This offer is only
available for bookings of two on the front row and is subject to availability. Front-row seats cannot
be purchased on transfer journeys. We do not allow children or single passengers to occupy front
seats. If your tour is cancelled for any reason and front seats are not available on your new tour,
you will be refunded the supplement. No other compensation will be payable. If we cannot accommodate your front seat request, you will be refunded the supplement before your tour departure or
on day one of the tour. N.B: On some coaches, the legroom on front seats may be slightly less than
that available on other seats due to the presence of a modesty board in front.
1.7 We may operate multiple coaches for our tours; your booking should be under one booking
and with the same pick-up should you wish to travel with any particulars for any given tour.
1.8 Coach, accommodation and service facilities may differ for each individual even if travelling on
the same tour, vehicle or hotel.
1.9 Children must normally use a car seat until they’re 12 years old or 135 centimetres tall,
whichever comes first. You must carry a child seat; you may be denied boarding without a child
seat due to any applicable laws of the countries being visited.
2. WHAT YOU PAY & WHEN
2.1 When your tour is confirmed, the remaining balance must be paid within the time frames laid
out below (including any surcharges referred to in clause 3) to the office where you made your
booking; payment is defined as cleared in our account. Deposits per person (total tour cost and not
including discounts or offers) and balance due dates are as follows:
Holiday Type
Coach Tours
Deposit
25% of holiday cost
Balance Due
4 Weeks prior
One Day Tours
100% of holiday cost
At the time of booking
Flight Tours & FIT Tours
40% of holiday cost
6 Weeks prior
2.3 When booking online, A payment at the time of booking does not mean that your booking
is confirmed. Your booking is only confirmed when we send you the final booking confirmation.
If due to lack of availability, we are unable to confirm your services after you make a payment
through the online booking portal, we will refund you any monies paid to us. Any refund owed
may take up to two weeks to reflect in your account. We cannot take responsibility for any interest,
surcharges or fees you may incur due to a delay in money transfer.
2.4 The price per person is based on 2/3 adults sharing a room. The child must share a room with
2/3 adults. Max. occupancy is three adults (excluding infants). We have the right to change your
accommodation into split rooms. A Triple room can consist of three single beds; we only guarantee
a triple occupancy and not the bed splits.
2.5 Early Bird Offer is not applicable for infants aged 0-23 months for any holidays mentioned on
our website or brochure. Infant prices for coach holidays are for a seat only.
2.6 It is your responsibility to remember to pay the balance; failure to pay will result in your
booking being cancelled. We reserve the right to cancel your travel arrangements and retain your
deposit. Failure to make payment by the due date will result in a late payment fee being added to
your account of $ 12.50 per person.
2.7 Early Bird offers and other promotional/web-only discounts are applicable only in conjunction
with confirmed bookings and deposit payments. Early bird offers can be removed at any time.
2.8 It is your responsibility to carefully check the confirmation invoice and any other documents
issued by Star Tours and let Star Tours or your travel agent know immediately in the event of any
error or inaccuracy as it may not be possible to make changes later.
3. YOUR HOLIDAY PRICE
3.1 The price of the Services will be as quoted on the website or as quoted on your invoice at the
time of booking, except in cases of error. Our Prices are liable to change at any time, but changes
will not affect bookings already accepted in writing by us. STAR TOURS LTD AND ITS AFFILIATES
EXPRESSLY RESERVE THE RIGHT TO CORRECT ANY PRICING ERRORS ON OUR WEBSITE /
WRITTEN MATERIAL AND/OR ON RESERVATIONS MADE UNDER AN INCORRECT PRICE.
Once we have sent you a booking confirmation; we will only change the price of your holiday
if there is a change or increase in any one or more of the following:
(a) Transportation costs (including flight supplements and the cost of fuel);
(b) Dues, taxes or fees chargeable, such as landing taxes or embarkation or disembarkation fees
at ports and airports; or
(c) The exchange rate applies to the particular holiday package.
(d) If there is a significant increase in any of the components included in your tour cost, i.e. hotels,
entrances, flights, transportation & food..
3.2 If we increase the cost of your holiday by more than 10%, you may cancel the holiday, provided that you notify us within seven days from the date you receive the confirmation or invoice with
the increased amount. We will refund you the total amount paid by Star Tours for your booking.
3.3 Early Bird Offers and discounts are only applicable to flight tours when the land arrangements
and flight components fall within the given budget of the tour price. Early Bird discounts will not apply when flight/hotel surcharges are present for flight tours. Any applicable discounts are only valid
for tours that are not amended. Offers, including Early bird discounts, can be removed at any time.
3.4 The Company is under no obligation to give a breakdown of the costs involved in a holiday.
3.5 Star Tours operates a dynamic pricing policy. This means prices for tours may change online
based on several factors, such as availability or procurement of new services. Pricing at the time of
booking is final, and we cannot match prices you may have seen earlier.
4. IF YOU CHANGE YOUR BOOKING
4.1 In the case of Coach Tours, a name, date or tour change will be possible as below provided
written notification is received.
2.2 If you make a booking after the date on which the holiday balance is due, you must pay the
total holiday cost at the time of booking.
68 Call us 24 hours: 1 866 867 2620 | Book Online: www.star.tours
Amendment/Change More than 30 days 29-14 days
13-8 days
7-2 days
for Coach Tours Only before departure before departure before departure before departure
Name Change
$ 35 per person
Tour Date Change
$ 35 per person
N/A
N/A
N/A
Free
N/A
N/A
N/A
$ 35 per person*
N/A
N/A
N/A
Tour Upgrade
(Longer Tour)
Tour Downgrade
(Shorter Tour)*
$ 65 per person $ 130 per person $ 200 per person
*A Tour downgrade must be paid in full at the time of change and is regarded as a final change.
You can only downgrade to a three-day tour; any further downgrades are not permitted. Downgrades
are not applicable on our tours of 3 days or less tours, U.K. tours, or affiliate partner tours.
4.2 Cancellation terms for One Day tours operated by Star Tours Ltd will be as per Clause 5.1
Coach Tours. Name Changes/Date Changes for One Day tours operated by Star Tours Ltd will be
allowed up to 7 days before departure, provided we have received this in writing; an admin fee of
£20/$30 Per person will be applied.
4.3 We can allow a maximum of two amendments per booking. The administration charges stated
above will apply for each amendment subject to approval. More than two changes are not permitted.
4.4 Any amendment after confirmation of any flight tours, FIT Tours will be subject to cancellation
fees stated in clause 5.1 of these terms and conditions.
4.5 If you want to replace any individual in your booking after confirmation, it will be your
responsibility to find a replacement. Star Tours cannot take any responsibility for introducing
another individual to replace the original tour participant.
4.6 Any change and subsequent re-change to the original non-amended booking will be deemed,
or change(s), and no refund, discount, or compensation will be due for such eventualities.
4.7 You can change your pick/drop point up to 10 days before departure with our approval
(21 Days during departures covering bank and National holidays). Within ten days, it may not be
possible to make changes to your pick/drop point; if possible, there will be an admin charge of
$20 per person applied. Pick/drop points will be confirmed only 24 hours before departure and
are subject to availability.
4.8 Any changes or amendments will void any discounts, Offers or Deals given at the time of the
original booking. Note: Certain travel arrangements (e.g. Apex / No-frills airlines Tickets) may
not be changeable after a reservation has been made, and any alteration request could incur a
cancellation charge of up to 100% of that part or all of the arrangements.
5. IF YOU CANCEL YOUR HOLIDAY
5.1 If you or any party member wishes to cancel your holiday in writing, you should notify the
travel agent with whom you made the booking or us. If you cancel the holiday,
5.2 We will charge the cancellation fees as in the table below. The schedule will calculate the
cancellation time of receiving the notification in writing. The cancellation policy will apply if
(a) if you do not adhere to the tour payment schedule set out (b) if visas for any countries are not
granted, or (c) If any tour participant cannot travel for any reason, including medical grounds,
death, visas, or jury service (please contact us for an exhaustive list).
Notice Given for Cancellation
Coach Tours
Other Tours
More than 28 Days
25% of total holiday cost
50% of total holiday cost
27 - 14 Days
50% of total holiday cost
75% of total holiday cost
13 - 7 Days
75% of total holiday cost
90% of total holiday cost
6 Days or Less
100% of total holiday cost
100% of total holiday cost
The cancellation charges shown represent a percentage of the total holiday price, excluding
insurance premium or any additional charges as these charges may need to be paid in full
(e.g. visa charges, courier, postal).
5.3 Should you wish to cancel a holiday and re-book, this will be subject to the cancellation terms
within these booking conditions.
